| Delivery |
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|
Q. |
How much does the delivery cost? |
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A. |
If you click on the products "More Info" link their
is a delivery cost calculator on the bottom of that page. (Enter your
postcode and then press enter on your keyboard) This delivery charge
will automatically appear on you invoice. |
|
Q. |
What if no one is home to receive delivery? |
|
A. |
Please leave instructions on your order in the
comments field where to leave the mailbox, i.e. back door. |
|
Q. |
What happens if the product is damaged when I
receive it? |
|
A. |
We need to be notified within 12 hours of the
product being delivered, we will then send you out a "controlled pickup"
advice which will need to be attached to the product for return to us and
a replacement will be sent out. Please note that the Product will need to
be returned in its original packaging. |
|
Q. |
Can it be delivered to a Post Office Box? |
|
A. |
Sorry, the transport company will not deliver to
Post Offices |
|
Q. |
How long will delivery take? |
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A. |
Typically allow 3 - 14 days. This is relevant to
availability of stock and your geographical location. Our history of
deliveries made over the last 5 years shows an average delivery time of 4
days.
Our deliveries are generally made by Star Track Express and if you request a
consignment note number you can "track & trace" this delivery at
Star Track
Express by entering this number. |
| Payment |
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|
Q. |
Is your online payment secure? |
|
A. |
All payments are processed through a secure server.
In over 3000 transactions to date we have not experienced one problem. Mailmaster complies with
"The Australian Guidelines for Electronic Commerce",
an Australian government initiative. |
|
Q. |
When do you take payment? |
|
A. |
Payment is only taken just before the product is
dispatched. |
|
Q. |
Can I ring you with credit card details or send a
cheque. |
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A. |
You can do both, the product will only be dispatched
once a cheque payment has been cleared with the bank. |
| Warranty |
|
|
Q. |
What sort of warranty comes with the product? |
|
A. |
All mailboxes have a 10 year warranty against faulty materials or workmanship. A 5 year warranty applies on powder coating, however, no assurance can be given as to the effect of ultraviolet impact and any atmospheric pollution which may diminish the appearance of the product over time. A 1 year warranty applies on any locking mechanisms. Aluminium mailboxes have a 10 year warranty against corrosion. Mailboxes manufactured from galvanised steel have a warranty against corrosion of
5 years and and zinc coated steels 1 year. Stainless Steel mailboxes are subject to "harsh condition
corrosion", namely salt spray or mist and installations in these
conditions are excluded from corrosion warranty, in other circumstances
stainless steel is warranted for a 10 year period against deep corrosion . The timber mailboxes have a warranty on materials and paint of
3 years.
Weather Protection: All mailboxes are designed to minimise the impact of
weather conditions however no guarantee can be made regarding the ingress of
water. The inherent nature of a mailbox which includes a mail delivery slot does
not allow for any protection label other then that of "weather resistant". The impact of
this resistance can be relevant to geographic locations.
The manufacturers require the mailboxes or components to be returned back to base along with proof of purchase for any claims to be considered.
These warranties and policies are not intended to contravene your rights under any statutory consumer or trade practices legislation.
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Customer Satisfaction Policy |
|
Q. |
What if I receive the product and don't like it?
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|
A. |
Please choose carefully, Mailmaster will only refund or replace products that have been incorrectly selected for colour, size or type based on the following;
(a) The return of the product in good order plus (b) The cost of transport plus (c) payment of a restocking fee.
The restocking fee will be 25% of the product value.
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Links to useful pages. |
Australia Post
Qld Gov
Amazing Australian Letterboxes |
Google Search Australia
Yahoo 7
Ninemsn |
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