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If you place an order you will
receive an email confirmation, this will also happen when we process the
order and finally when we dispatch your order (along with the delivery details).
If you can't see an email from us
PLEASE CHECK YOUR SPAM BOX/FILTERS.
IMPORTANT
INFORMATION
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Delivery
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Q. |
How much does the delivery cost? |
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A. |
If you click on the products "More Info" link their
is a delivery cost calculator on the bottom of that page. (Enter your
postcode and then press enter on your keyboard) This delivery charge
will automatically appear on you invoice.
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Q. |
What if no one is home to receive delivery? |
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A. |
Please leave instructions on your order in the
comments field where to leave the mailbox, i.e. "leave at front door".
If delivery cannot be effected on the first call further costs may be
incurred.
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Q. |
What happens if the product is damaged when I
receive it? |
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A. |
We need to be notified within the next
working day of the
product being delivered, we will then assess the situation and may send you out a "controlled pickup"
advice which will need to be attached to the product for return to us and
a replacement will be sent out. Please note that the Product will need to
be returned in its original packaging.
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Q. |
Can it be delivered to a Post Office Box? |
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A. |
Sorry, our transport company will not deliver to
Post Offices
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Q. |
How long will delivery take? |
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A. |
Typically allow 3 - 14 days. This is relevant to
availability of stock and your geographical location. Our history of
deliveries made over the last 5 years shows an average delivery time of 4
days.
Our deliveries are generally made by Star Track Express and if you request
(normally the customer is advised) a
consignment note number you can "track & trace" this delivery at
Star Track
Express by entering this number.
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Payment
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Q. |
What type of payments do you take? |
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A. |
We take, Amex, Diners, Visa, PayPal, Direct Transfer
, Cheque or money order.
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Q. |
Is your online payment secure? |
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A. |
When your password or credit card number
are requested on the site, we use SSL to present secure pages to protect
that information. Your credit card details are not stored by us or on
our website or server and payment is made directly to Anz Egate. For
credits or adjustments to payments you may be contacted by us for your
credit card details.
You can tell if you are using a secure server by looking at the bottom
of your browser window. In Netscape Navigator or Internet Explorer, you
will see a lock icon. When the symbol is unbroken or the padlock appears
to be in its closed state, the page is encrypted and therefore secure.
You can also check this by seeing that the starting address of the page in the URL bar
is https:// If you wish to take advantage of the latest encryption
standards, be sure you have the latest version of the browser you're
using.
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Q. |
Can I ring you with credit card details or send a
cheque. |
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A. |
You can do both, the product will only be dispatched
once payment has been cleared with the bank.
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Warranty
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Q. |
What sort of warranty comes with the product? |
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A. |
All mailboxes we carry have a manufacturer's warranty,
while these vary between manufacturers generally they are for a 10 year period against faulty materials or
workmanship A 5 year warranty generally applies on powder coating, however, no assurance can be given as to the effect of ultraviolet impact and any atmospheric pollution which may diminish the appearance of the product over time. A 1 year warranty applies on any locking mechanisms. Aluminium mailboxes have a 10 year warranty against corrosion. Mailboxes manufactured from galvanised steel have a warranty against corrosion of
5 years and and zinc coated steels 1 year. Stainless Steel mailboxes are subject to "harsh condition
corrosion", namely salt spray or mist and installations in these
conditions are excluded from corrosion warranty, in other circumstances
stainless steel is generally warranted for a 10 year period against deep corrosion . The timber mailboxes have a warranty on materials and paint of
3 years. If required please determine the specific manufacturers
warranty. The warranties are specific in that the
product must be considered to have been reasonably maintained, this
includes lubrication of hinges when deemed pertinent, lubrication of the
locking mechanism as required and general washing and cleaning of the
product, this is specifically important on stainless steel.
Weather Protection: All mailboxes are designed to minimise the impact of
weather conditions however no guarantee can be made regarding the ingress of
water. The inherent nature of a mailbox which includes a mail delivery slot does
not allow for any protection label other then that of "weather resistant". The impact of
this resistance can be relevant to geographic locations.
The manufacturers require the mailboxes or components to be returned back to
us along with proof of purchase for any claims to be considered.
* Please see the specific
warranties that nay be applied to certain products, in instances these
can be found on the products links.
These warranties and policies are not intended to contravene your rights under any statutory consumer or trade practices legislation.
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Customer Satisfaction Policy
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Q. |
What if I receive the product and don't like it?
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A. |
Please choose carefully, Mailmaster will only refund or replace products that have been incorrectly selected for colour, size or type based on the following;
(a) The return of the product in good order plus (b) The cost of transport
if we are requested to arrange the return plus (c) payment of a restocking fee.
The restocking fee will be 25% of the product value.
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Q. |
How do I care for my mailbox? |
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A. |
Either accept that your product will gracefully age
or give it some loving care. Wash your mailbox regularly, maybe when you
wash your car. This can be particular to stainless steel as it can tend
to show dirt and or surface blemishes more readily, use a domestically
available stainless steel cleaner or treatment such as 3M Stainless
Steel Cleaner. To keep your hinges and locks functioning well
occasionally apply some lubrication or purpose lock lubrication.. Please
note that some of these processes are necessary to not void your warranty.
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Q. |
What is your Privacy Policy |
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A. |
We know how much you value your privacy, so
we make sure that your privacy is protected any time you're using our
services. You do need to give us some personal information so we're able
to process your orders and requests. However, we want you to know
exactly what information we need, why we need it, and how we make sure
that your information is protected. We want you to be able to enjoy your
experience here safely and privately. Information We need from you in
order to process orders for you, we require some personal information
from you when you are ordering: name e-mail address mailing address (to
ship the order to you or to the person(s) you choose) billing name and
address (for verification purposes only) credit card number and
expiration date. Your information is considered private and is not
shared with any third parties.
Survey information (How did you here
about us) will be used for purposes of monitoring or improving the
use and satisfaction of our service. Protecting Your Information We use
industry best practices to protect your information and your privacy. We
also guarantee that every order you make at here will be 100% safe. This
means that we will reimburse you for any fraudulent charges that are not
covered by your bank and that result through no fault of your own from
purchases made at our Web site while using the secure server.
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Conditions of Sale
1. That your check your order
Please choose carefully as it is your
responsibility to check what you order. You will receive an order
confirmation to the email address that you provided, please also re-check
your details on this as they will confirm what you have ordered. The double
entry of your email address at the time of ordering is to confirm that you
have entered it correctly, please do not copy and paste this email address
the second time as errors may happen. It is your responsibility to check
your spam filters and to follow up this confirmation if you did not receive
it in a timely fashion.
2. Confirmation of Details for Special
Manufacture
If your order is for a specially manufactured
product and we issue a drawing to you at the email address that you
supplied, than your responsibility is to respond within a 24 hour period.
If you fail to respond we will supply the item within accordance to the
instructions we received and our layout of any special graphics or text or
sizes will be applied inline with the product as advertised.
3. Liability of Delivery
Our courier can not repeatedly call to try and
effect a delivery without further costs being incurred. We require clear
instructions in what to do if no one is home at the time of delivery and
many instructions would be "leave at front door if no one is hole". While in
7 years we have only incurred one problem with this instruction we do not
take liability for the goods being missing after a proof of "drop off"
has been provide to us by our freight company.
4. Damage in Transit
That your check the goods on receipt and
advise of any damages to the product within the next working day.
LINKS
Qld Gov
Amazing Australian Letterboxes
Google Search Australia
Yahoo 7
Ninemsn
Australia Post
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